Our approach to corporate social responsibility
By mobilizing all of Air France-KLM’s resources and employees, the Group’s ambition is to set the standard in CSR and to remain leader in the airline industry.
Aware of its responsibilities and the issues related to its growth, Air France-KLM has chosen to place CSR at the heart of its business strategy and throughout its organization, thereby reflecting both its commitment to conducing business in a sustainable manner and its ability to adapt to the new developments with which it is faced.
Air France-KLM works on four key issues: environment, customers, employees and contribution to local development.Together with partners in the supply chain and other stakeholders, the Group focuses on:
- Reaching a sustainable balance between aviation growth and its total environmental footprint;
- Differentiating itself by offering a personalized and proactive customer approach, whilst making sustainability integral to Air France and KLM products and services;
- Creating a safe and motivating working environment to facilitate every employee taking responsibility;
- Adding economic and social value at the hubs and destinations where the Group operates.
Both airlines have set specific objectives in the area of the Group’s key issues. Part of these objectives is also integrated into management target setting throughout the organization of each company.
Based on its CSR achievements, Air France-KLM has been recognized by various non-financial rating agencies as a frontrunner in CSR.