Passenger transport
Passenger transport is Air France-KLM's main activity. The Group leverages a unique combination of strengths, an innovative commercial strategy and a high degree of responsiveness to reinforce its leadership position in passenger transport.
A strategy adapted to the new environment
International Alliances
Membership of alliances strengthens the reputation and commercial weight of the airlines by enabling them to extend their offer to all world regions. As a member of the SkyTeam alliance, Air France-KLM thus has access to a global network offering more than 13,133 daily flights to 856 destinations in 169 countries.
Strenghtening the North Atlantic network
A new stage in the structuring of the North Atlantic market was reached, in May 2008, when the US Department of Transportation (DoT) granted antitrust immunity to Air France, KLM, Delta and Northwest, enabling the implementation of a joint-venture agreement by the end of 2009 at the latest. The joint-venture was launched on April 1, 2009 with the equal sharing of revenues and costs. This joint-venture, created to benefit the customers of the Air France-KLM and Delta groups, is the number one operator on the North Atlantic, the largest air transport market globally with a market share of 25%. More than 200 daily flights link the six principal hubs – Paris, Amsterdam, Atlanta, Detroit, Minneapolis and New York. The jointventure is for a ten-year period and its governance bodies comprise an Executive Committee, a Management Committee and working groups. The scope of this joint-venture is extensive and represents revenues of around $10 billion. It covers all the flights between North America, Mexico and Europe through integrated cooperation and all the flights between North America and Mexico to and from the Mediterranean basin, Africa, the Gulf countries and India together with the flights from Europe to and from Central America, Colombia, Venezuela, Peru and Ecuador through close coordination. In June 2010, Alitalia joined this joint-venture.
The leading coordinated network in nothern and southern Europe
In January 2009, Air France-KLM stepped up its cooperation with Alitalia through an operational partnership agreement, cemented by a 25% stake in the Italian company. Air France-KLM gains access to the Italian market, the fourth-largest in Europe, thanks to a restructured and financially solid partner with a strong presence in its domestic market following the merger with competitor Air One. For its part, Alitalia has access to the leading network linking Europe to the rest of the world thanks to the dual hub system whose reach into southern Europe is extended by this partnership. The main common objectives of the two companies are to strengthen Alitalia's positioning in the business customer segment and to share best practices.
Ongoing innovation in passenger service
Enhancing the travel experience on the ground and in the air
Air France-KLM pursues an approach based on research and marketing and commercial innovation in order to offer products and services tailored to the needs of all its customers. Passengers thus benefit from the facilities offered by e-services and the advantages of the Flying Blue frequent flyer program. The ongoing improvement in cabin services is directed at offering passengers a greater level of comfort and state-of-the-art flight entertainment.
A responsible commercial policy
Paper usage has been reduced thanks to the development of e-services, with baggage tags and loyalty cards being gradually replaced by new biodegradable versions. A program to offset CO2 emissions has also been established in partnership with the WWF and Goodplanet.
