Integrating sustainability into the customer experience
Our ambition: We integrate our CSR commitments in the customer experience by aiming for excellent service and the development of high quality products. In cooperation with our suppliers and partners we take sustainability effectively into account throughout the entire value chain.
To enhance customer preference and build a sustainable relationship with partners and suppliers Air France-KLM is committed to:
- Listening to and co-creating with customers, making them feel welcome, and being attentive to their needs;
- Pursuing its CSR engagement by innovating and investing in its products and service;
- - Further integrating sustainability in purchasing policy;
- Involving customers in its CSR initiatives.